Moana Casino Privacy Policy

At Moana Casino, we take your privacy seriously. This Privacy Policy explains how we collect, use, store, and protect your personal information when you visit and use our website at Moana Casino.com. By accessing our platform and creating an account, you acknowledge that you have read and understood this document. We encourage you to review this policy carefully before using our services. Our goal is to be fully transparent about the data we handle on your behalf.

1. Who We Are

Moana Casino online is operated by Famagousta B.V., a company registered in Curaçao with the Commercial Register of Curaçao No. 152449, having its registered address at Schout Bij Nacht Doormanweg 40, Curaçao. Famagousta B.V. is licensed by the Curaçao Gaming Control Board to offer games of chance under license number OGL/2023/155/0098, in accordance with the National Ordinance on Games of Chance (Landsverordening op de kansspelen, P.B. 2024, no. 157). Our payment processing services are provided by Fodenmacko Trading Co. Limited (reg. nr. HE309248), with its registered address at Lefkonos 22, 2nd floor, Strovolos 2064, Nicosia, Cyprus.

We act as the data controller responsible for your personal information. If you have any questions or concerns about how we handle your data at Moana Casino, you may contact us at support@Moana Casino.com.

2. Information We Collect

When you register and use our services, we may collect the following categories of personal data:

2.1 Registration and Account Data

• Full name, date of birth, and gender
• Email address, phone number, and postal address
• Username and password (stored in encrypted form)
• Copies of identity documents submitted during KYC verification

2.2 Financial and Transaction Data

• Payment method details (bank account, e-wallet identifiers, card details)
• Deposit and withdrawal history
• Transaction amounts and currency preferences

2.3 Technical and Usage Data

• IP address, browser type, and device information
• Session data, login timestamps, and activity logs
• Pages visited, games played, and time spent on our platform
• Cookie data and tracking identifiers (see our Cookie section below)

2.4 Communication Data

• Messages exchanged with our support team via live chat or email
• Feedback, complaints, and dispute records
• Marketing preferences and consent records

3. How We Use Your Information

At Moana Casino, we process your personal data for the following purposes:

• Account management: We use your data to create, maintain, and manage your player account, including the Moana Casino login process.
• Service delivery: We process transaction data to handle deposits, withdrawals, and bonus credits accurately.
• Identity verification: We are legally required to verify your identity and age before allowing you to gamble. Persons under 18 are strictly forbidden from using our services. Underage gambling is an offence.
• Legal compliance: We retain and process data to meet our obligations under anti-money laundering (AML) laws, KYC requirements, and gaming regulations.
• Security and fraud prevention: We monitor account activity to detect and prevent fraudulent behavior, unauthorized access, or abuse of our bonus system.
• Marketing and promotions: With your consent, we may send you information about offers such as the Moana Casino bonus code, Moana Casino promo code campaigns, and free spins promotions.
• Customer support: We use communication data to assist you through our 24/7 Live Chat and email support channels.
• Platform improvement: We analyze usage data to improve your gaming experience and optimize our website performance.

4. Legal Basis for Processing

We process your personal data based on the following legal grounds:

• Contractual necessity: Processing required to provide you with our casino services under our Terms and Conditions
• Legal obligation: Compliance with AML, KYC, and gaming regulations applicable to Famagousta B.V.
• Legitimate interests: Fraud detection, security monitoring, and platform improvement
• Consent: Marketing communications, optional cookies, and personalized promotions — which you may withdraw at any time

5. Cookies and Tracking Technologies

Our Moana Casino platform uses cookies and similar tracking technologies to enhance your browsing experience and ensure the proper functionality of our website. We use the following types of cookies:

• Essential cookies: Required for core functions such as the Moana Casino login session and security features
• Analytical cookies: Help us understand how users interact with our site so we can improve performance
• Preference cookies: Store your language and display settings between sessions
• Marketing cookies: Used to deliver relevant promotions and track the effectiveness of our advertising campaigns

You can manage or disable non-essential cookies via your browser settings or our cookie consent tool. Please note that disabling certain cookies may affect the functionality of our website.

6. Data Sharing and Third Parties

We do not sell your personal data. At Moana Casino, we may share your information only in the following circumstances:

• Service providers: We share data with payment processors (including Fodenmacko Trading Co. Limited), KYC verification providers, fraud prevention services, and technical infrastructure partners
• Regulatory authorities: We may disclose data to the Curaçao Gaming Control Board or law enforcement agencies where legally required
• Business transfers: In the event of a merger or acquisition, your data may be transferred to the relevant successor entity
• Affiliated partners: Game providers such as Pragmatic Play, NetEnt, Evolution, and others may receive limited technical data necessary to deliver their games on our platform

All third parties we work with are required to maintain appropriate data security standards and may only use your information for the specific purposes we define.

7. Data Retention

We retain your personal data for as long as your account remains active and for a period thereafter as required by law. In most jurisdictions, financial and identity records must be kept for a minimum of five years following account closure, in compliance with AML regulations. When data is no longer required, we securely delete or anonymize it.

8. Your Rights

Depending on your country of residence, you may have the following rights regarding your personal data:

• Right of access: You may request a copy of the personal data we hold about you
• Right to rectification: You may ask us to correct inaccurate or incomplete information
• Right to erasure: Under certain conditions, you may request deletion of your data
• Right to restriction: You may ask us to limit how we process your data in specific circumstances
• Right to portability: You may request your data in a structured, machine-readable format
• Right to object: You may object to processing based on our legitimate interests or for direct marketing
• Right to withdraw consent: Where we rely on consent, you may withdraw it at any time without affecting prior processing

To exercise any of these rights, please contact us at support@Moana Casino.com. We aim to respond to all valid requests within 30 days.

9. Security Measures

We implement industry-standard security measures to protect your data at Moana Casino, including SSL encryption, firewalls, access controls, and regular security audits. While we take all reasonable steps to safeguard your information, no online system can guarantee absolute security. We encourage you to use a strong, unique password and to protect your Moana Casino login credentials at all times.

10. Responsible Gambling and Data

Gambling can be addictive — please play responsibly. We collect and use data about your gaming behavior to support our responsible gambling obligations, including detecting signs of problematic play, enforcing self-exclusion requests, and applying deposit and loss limits. This processing is part of our commitment to player welfare and is carried out in the public interest and pursuant to our licensing conditions.

11. Children's Privacy

Our services are strictly intended for adults aged 18 and over. We do not knowingly collect personal data from minors. If we discover that a person under the legal age has registered on our platform, we will immediately suspend the account and delete all associated data. If you believe a minor has accessed our services, please notify us immediately at support@Moana Casino.com.

12. International Data Transfers

As a globally accessible platform serving markets including English, German, French, Italian, Norwegian, Portuguese, Finnish, and others, your data may be transferred to and processed in countries outside your home jurisdiction. We ensure that any such transfers are protected by appropriate safeguards, such as standard contractual clauses or equivalent legal mechanisms.

13. Updates to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or operational needs. When we make material changes, we will notify you via email or a prominent notice on our website. We encourage you to review this page periodically. Continued use of our services after any update constitutes your acceptance of the revised policy.

14. Contact Us

If you have any questions, concerns, or requests relating to this Privacy Policy or our data practices, please reach out to our team:

• Email: support@Moana Casino.com
• Live Chat: Available 24/7 directly on our website
• Operator: Famagousta B.V., Schout Bij Nacht Doormanweg 40, Curaçao

We are committed to resolving any privacy-related concerns promptly and transparently. At Moana Casino, protecting your data is not just a legal obligation — it is a core part of the trust we build with every player on our platform.