Moana Online Casino Terms and Conditions

Welcome to Moana Online Casino. These Terms and Conditions govern your access to and use of our website located at Moana Casino.com, including all services, games, promotions, and features we offer. By registering an account and using our platform, you agree to be bound by these terms in full. Please read them carefully before proceeding. If you do not accept these terms, you must not use our services. At Moana Casino, we are committed to providing a safe, fair, and transparent gaming environment for all our players.

1. About Us – Operator Information

Moana Online Casino is held and operated by Famagousta B.V., a company registered in Curaçao with the Commercial Register of Curaçao No. 152449, having its registered address at Schout Bij Nacht Doormanweg 40, Curaçao. We are licensed by the Curaçao Gaming Control Board to offer games of chance under license number OGL/2023/155/0098 in accordance with the National Ordinance on Games of Chance (Landsverordening op de kansspelen, P.B. 2024, no. 157). Our payment processing services are provided by Fodenmacko Trading Co. Limited (reg. nr. HE309248), registered at Lefkonos 22, 2nd floor, Strovolos 2064, Nicosia, Cyprus.

2. Eligibility and Account Registration

To use our services at Moana Casino, you must meet the following eligibility requirements. We strictly enforce these rules and reserve the right to verify compliance at any time.

• You must be at least 18 years of age. Under-18s are strictly forbidden from gambling on our website. Underage gambling is an offence.
• You must be legally permitted to gamble in your jurisdiction of residence.
• You must not be a resident of a country where online gambling is prohibited by local law.
• You may only hold one account per person, household, IP address, or device.
• You must provide accurate, complete, and up-to-date personal information during registration.
• You must not use our platform on behalf of a third party.

At Moana Casino, we reserve the right to suspend or permanently close any account that we determine to be in violation of these registration requirements. When you complete your Moana Casino login for the first time, you confirm that all information you have submitted is truthful and verifiable.

3. Account Verification (KYC)

As part of our legal obligations and commitment to security, we require all players to complete identity verification before processing withdrawals. Our Moana Casino online platform applies Know Your Customer (KYC) procedures in accordance with applicable anti-money laundering regulations.

3.1 Documents We May Request

• Government-issued photo identification (passport, national ID card, or driver's licence)
• Proof of address (utility bill or bank statement dated within the last three months)
• Proof of payment method (copy of card or e-wallet screenshot)
• Source of funds documentation where required

We may request additional documentation at our sole discretion. Failure to provide requested documents within a reasonable timeframe may result in account suspension and withholding of pending withdrawals. Your first withdrawal may take longer to process due to our KYC review procedures.

4. Deposits and Withdrawals

At Moana Casino, we support a wide range of payment methods including bank transfers, Nordea, Pohjola, Danske Bank, Säästöpankki, POP Pankki, and others. All financial transactions are processed securely.

4.1 Deposit Terms

• Minimum deposit: €25
• Maximum deposit: €15,000 per transaction
• Deposits are generally credited instantly to your account
• We do not charge fees on deposits, though your payment provider may apply their own charges

4.2 Withdrawal Terms

• Minimum withdrawal: €50
• Maximum withdrawal: €5,000 per day and €25,000 per calendar month
• Crypto and e-wallet withdrawals are processed within 0–24 hours
• Bank transfers may take up to 48 hours after KYC approval
• Pending time is approximately up to 24 hours before processing begins

If a player wins more than €30,000, we reserve the right to divide the payout into monthly instalments until the full amount has been paid. Any amount exceeding the daily or monthly limit will be returned to your account for withdrawal on subsequent days or in the following month. Our Moana Casino online team is available 24/7 to assist with any payment-related queries.

5. Bonuses and Promotions

We offer a generous Welcome Casino Package at Moana Casino: 225% up to €1,500 and 500 Free Spins across your first three deposits. All bonuses and free spins are subject to our promotional terms and wagering requirements.

5.1 Welcome Bonus Structure

• 1st Deposit: 100% up to €250 + 50 Free Spins on "Big Bass Splash"
• 2nd Deposit: 75% up to €500 + 100 Free Spins on "Big Bass Splash"
• 3rd Deposit: 50% up to €750 + 350 Free Spins on "Big Bass Splash"
• Free spins are valued at €0.10 per spin
• Minimum deposit to claim free spins: €25

5.2 General Bonus Rules

• Only new players are eligible for the Welcome Casino Package
• One bonus per person, IP address, household, phone number, and bank account
• Players must select the appropriate bonus from the drop-down menu before depositing
• We reserve the right to modify or withdraw any promotion at any time
• Bonuses cannot be transferred, exchanged for cash, or combined unless stated otherwise

Our Moana Casino platform also offers ongoing weekly promotions including Monday Reload Bonuses, Tuesday Free Spins, Wednesday Live Casino bonuses, Thursday Cashback, Friday Free Spins, Saturday Live Casino Reload, and Sunday Free Spins. Sports betting bonuses including a 100% Welcome Sports Bonus up to €100 and a €25 Freebet are also available. Moana Casino bonus code requirements and Moana Casino promo code details will be communicated through our promotions page.

6. Games and Software

At Moana Casino, we provide access to over 3,500 games sourced from 80+ leading game providers, including Pragmatic Play, NetEnt, Play'n GO, Yggdrasil, Microgaming, Betsoft, BGaming, ELK Studios, Quickspin, Booongo, and Evoplay. Our live casino is powered by Evolution and Pragmatic Play Live, offering approximately 626 live tables.

Our game library includes slots, live casino, table games, jackpots, game shows, virtual sports, crash games, scratch cards, video poker, and sports betting. We make no guarantee of continuous availability of any specific game, as titles may be removed or altered at any time by us or our software providers.

7. Responsible Gaming

Gambling can be addictive. We at Moana Casino are deeply committed to promoting responsible gaming. We provide a range of tools to help you manage your gaming activity, including deposit limits, session time reminders, self-exclusion, and reality checks. We encourage all players to set personal limits and seek help if gambling stops being enjoyable.

• You may request self-exclusion at any time by contacting our support team
• We cooperate with third-party responsible gambling organisations
• We reserve the right to impose limits or close accounts where problem gambling is identified

8. Prohibited Activities

When using Moana Casino online, you agree not to engage in any of the following prohibited activities:

• Fraud, collusion, cheating, or use of software exploits
• Money laundering or any other illegal financial activity
• Opening multiple accounts or allowing others to use your account
• Misuse of bonuses or exploitation of promotional offers
• Providing false registration information

9. Intellectual Property

All content on our Moana Casino platform, including our Moana Casino logo, graphics, text, game interfaces, and software, is the intellectual property of Famagousta B.V. or our licensed partners. You may not copy, reproduce, distribute, or create derivative works from any of our content without our prior written consent.

10. Limitation of Liability

We provide our services on an "as is" basis. While we strive to maintain uninterrupted access to our platform, we do not guarantee that our services will always be available, error-free, or uninterrupted. We shall not be liable for any loss of profits, data, or gaming opportunities arising from technical failures, maintenance downtime, or circumstances beyond our reasonable control. Our total liability to you shall not exceed the amount of funds held in your account at the time of the relevant incident.

11. Amendments to These Terms

We reserve the right to modify these Terms and Conditions at any time. When we make significant changes, we will notify you via email or through a prominent notice on our website. Your continued use of our services following such notification constitutes your acceptance of the updated terms. We recommend checking this page periodically to stay informed of any updates. These terms are available in English and multiple other languages to support our player base across target markets including German, French, Italian, Norwegian, Portuguese, Finnish, and others.

12. Contact Us

If you have any questions about these Terms and Conditions or require assistance with your account, our customer support team is available 24/7 via live chat and email. You can reach us at support@Moana Casino.com. We currently support English, German, Spanish, Norwegian, and Finnish. At Moana Casino, we are here to ensure every interaction with our platform is smooth, secure, and enjoyable.